Privacy Policy

1. Information we collect

• Account information: name, email address, phone number, country, and role (buyer, seller, or rider).
• Verification information (sellers and riders only): business/store details, identity documents, and vehicle information submitted for admin approval.
• Location data: with your permission, precise GPS location to set delivery addresses, calculate routes, and let buyers and sellers track a rider in real time during an active pickup or delivery. A rider's location is only collected while they are online in the app or fulfilling an active order.
• Photos and video: images and video you choose to upload of parts, vehicles, delivery proof, or dispute evidence.
• Payment information: we do not store your full card or bank details. Payments are processed directly by our payment partners (Stripe, Ozow, and Kora Pay), each of whom maintains their own privacy and security practices. We retain transaction records (order, amount, status) for accounting and dispute resolution.
• Communications: messages sent through in-app chat between buyers, sellers, riders, and our support team, and any support tickets or disputes you file.
• Device and usage information: device type, app version, push notification tokens, and general usage data used to deliver notifications, diagnose problems, and improve the Service.

2. How we use your information

• To operate the marketplace: matching buyers with sellers, assigning riders, and processing orders.
• To provide real-time order tracking between buyers, sellers, and riders during active deliveries.
• To process payments and payouts through our payment partners.
• To verify seller and rider identity before approving them to trade or deliver on the platform.
• To send order, payment, and delivery notifications by push notification and SMS.
• To provide customer support and resolve disputes.
• To detect fraud and keep the platform safe.
• To comply with legal obligations in the countries where we operate.

3. Who we share information with

We share information only where necessary to operate the Service:

• Other users, as needed for a transaction: a buyer sees the seller's store details and pickup address once an order is placed; a rider sees pickup and delivery addresses for orders assigned to them; a seller sees the buyer's delivery address.
• Payment processors: Stripe, Ozow, and Kora Pay, to process payments and payouts.
• Communication providers: Twilio, to deliver SMS notifications and support in-app calling and messaging.
• Infrastructure providers: our database, file storage, and mapping providers (including Google Maps, for addresses and route display), who process data on our behalf under their own security commitments.
• Legal and safety purposes: where required by law, or to protect the rights, property, or safety of our users or the public.

We do not sell your personal information to third parties.

4. Location data specifically

We ask for location permission to let you set delivery addresses accurately and — for riders — to enable live tracking during an active order. You can decline location access, though this limits features like automatic address capture and real-time tracking. You can withdraw location or camera permission at any time in your device settings.

5. Data retention

We retain account and order information for as long as your account is active and as needed to comply with our legal, tax, and accounting obligations (up to 7 years for transaction records under UK record-keeping requirements). When you delete your account, your personal identifiers are removed as described below, while anonymized transaction records are retained where the law requires.

6. Deleting your account and data

7. Your rights

Under the UK GDPR and equivalent laws where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data, subject to legal retention requirements
• Withdraw consent for location or camera access at any time via your device settings
• Object to certain uses of your information

To exercise any of these rights, contact us using the details below. You may also lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.

8. International data transfers

Parts Hunter operates across multiple countries. Your information may be processed and stored in a country other than where you live, including in jurisdictions whose data protection laws differ from your own. Where we transfer information across borders, we use appropriate safeguards (including UK Standard Contractual Clauses) to keep it protected consistent with this policy.

9. Children's privacy

The Service is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS), hashed passwords, and signed authentication sessions for administrative access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time. We will update the "Last updated" date above when we do, and encourage you to review this page periodically.

12. Contact us